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I just installed Windows 8.1 x64 on my Laptop and I've encountered the following problem:

When I restart the laptop, the screen turns off after Windows logo shows up. Just before the "signing in..." page.

If I connect an external monitor everything works fine. I tried change back to original monitor but nothing happened. As if there is no original monitor.

The really strange thing is, that when I shut down my laptop, I turn it back on and everything works normally. The problem is only with restart.

Why is that happening and how can I solve it?

Note: My GPU is NVIDIA GEFORCE GT540M. If you need more hardware information please let me know.

Edit 1: Screen is not off. It is just black.

Edit 2: Now I have the same problem with shutdown too...

Edit 3: I installed windows 7........ I'm afraid I lost this battle....

Edit 4: I found a workaround but I cannot accept it as a solution but maybe it will help us. I noticed that when I restart my pc and get that black screen, if I put the pc on sleep and wake it up 5 seconds later, I get normal log in screen and everything works normal from that point.

TheCrafter
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5 Answers5

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There are differences in the way windows shuts down opposed to restarts. This is probably why you are only getting the black screen during restart.
Difference between shutting down and turning on vs. restart in Windows 8?
When you say the screen turns off, is it off or just black?
Are you able to pull up the task manager (ctrl+alt+del)?

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Cosco Tech
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Are you sure that your laptop screen works through nvidia and not the cpu's internal GPU? You can check that through external monitor and nvidia settings:
enter image description here

There are several Intel users having black screen issues:
https://communities.intel.com/mobile/mobile-access.jspa#jive-content?content=%2Fapi%2Fcore%2Fv3%2Fcontents%2F157133

I'm having the same problem but not so often as you and I live with solution b). The last time I read the posts in the Intel thread the only solution for other users was to change the DVI cable (most of them had it with external monitors). But as we are using an laptop this is not possible for us :(

Possible solutions

a) disable HD graphics through device manager

b) turn PC into standby mode (you should check/set the power button for that) and wake it up again

c) press win+p, 3x arrow right and enter to enable only external screen. Then press win+p and enter to enable laptop screen again. Feel free to press arrow key less often to test different settings.

d) enable legacy mode in BIOS (some drivers result problems in uefi mode)

e) I feel it happend much less after I did the following:
1.) enable nonpresent devices: https://superuser.com/a/93979/129262
2.) after that delete all unused screens:
enter image description here

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mgutt
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This could be the backlight rather than the screen itself. Take a flashlight and shine on the screen and see if you can see anything. It will be somewhat difficult to see depending on the screen but you should be able to tell

birdman3131
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It sounds like your problem is with your video driver. I would suggest uninstalling the updated version that you installed and downloading the driver from your laptop manufacturer's website.

When it comes to OEM systems, the latest and greatest drivers are sometimes more hassle than anything else. In our environment we support just shy of 1,000 laptops and every once in a while somebody decides that they need the newest drivers. Sometimes it is fine, but other times everything seems to break. This is because OEMs have specifically designed systems that use components that they make/use/support.

That said, Microsoft's Windows Update doesn't necessarily have a version that would be recommended by anybody. On my desktop system with an Nvidia card, every time Windows Update installed a new version I find myself booting into safe mode to undo the damage. If you want to try the latest driver, go directly to NVidia.com

DarkEthics
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After hours of searching, trial and error test and reading, I decided to man up and update BIOS. So I fixed a usb to boot windows 98 and got a flash utility thingy. After BIOS update everything seems to work fine.

If you have the same motherboard and you want to update bios translate this page and follow the instructions.

TheCrafter
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