This is quite similar to this question, which I see has no answers (so I may just be out of luck).
That said, my scenario is slightly different.
This morning, I manually updated to Update 1 using the downloads from Microsoft. The installation was successful, and all the prerequisites were installed. I installed manually for two reasons:
- I've had issues in the past with updates failing, and then working a second time.
- Data is expensive, I can't afford for updates to fail and then get re-downloaded (sometimes it's cached, sometimes not).
So, I installed the update, which ran sucessfully. Then, I rebooted, and got the black screen, without the cursor (even wen moving the mouse - no cursor flickering as others have experienced). Now, the laptop is a touch-screen. So, I touched it, and BAM, Windows 7 silver loading cursor appeared with the tiny touch screen cross-hairs. And then it was gone.
I thought that it may just be a delay, and so I let it sit for 30 minutes. Nothing.
Some points to note:
- Safe Mode does not work
- Low-resolution mode does not work
- There are no restore points (why did the update not create one?)
I'm able to access the command prompt, of course, which runs in the good ol' Windows 7 basic window style. From there, I can open up C:\Windows\Logs\CBS\CBS.log. The only notable entry there is:
Upload callback called with file path: C:\WINDOWS\servicing\sqm\PackageChangeEnd_Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14_0_std.sqm
status: 0x0, HTTP Response: 403
Now, I think this appears to have been logged when I initially tried using Windows Update. Thing is, it just sat there for a while saying "Downloading..." I also see that amd64 is mentioned in there. Why would it say that if I'm x64? I'm sure it's a little something I'm missing there.
There's only one thing that I can think of that may have caused this. Yesterday, My Intel HD drivers updated. It seems that the update was corrupt/botched because my games would no longer open. Turns out that there was something wrong with Optimus in that my GeForce 720M wasn't initialising. So I rolled back that update. Problem is, I couldn't roll back from Windows Update. So I re-installed the driver that came packaged with my Lenovo S510P. This is the only thing I believe could be causing this problem. Note: there were two installed updates after the original drivers.
One more note: there seem to be a whole bunch of files pending renames (C:\Windows\WinSxS\Temp\PendingRenames), all from yesterday's successful updates (.NET etc). Could this perhaps cause an issue?
Now, please could someone help me with either of the following?
- Roll-back KB2919355 using the command prompt (no idea how to do this - I may not have entered the correct DISM command. Edit: Turns out that won't work when using command prompt; access to
/onlineis prohibited.) - Alternatively, update the Intel driver to the latest - I don't care about gaming right now; as long as the laptop can start up, I'll be happy.
There may also be other solutions - if there are, please let me know.
Thanks a ton.
Update
Because I'm impatient and have quite a bit of work to do, I landed up doing a Refresh. Problem is that it reverted back to Windows 8, build 9200. Is that normal? My laptop came with 8.1 pre-installed, and so I would assume that they installed from an 8.1 image... Meh, this day has been way too long.
