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I have a Genex MP3 player and when I switch it to storage mode and connect it to my computer I see a popup message informing me that the USB hardware is unrecognized. How do I get my computer to recognise the device correctly?

Peter Mortensen
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Radi
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2 Answers2

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Some players connect using a protocol called Media Transfer Protocol (MTP), which integrates well with Windows Media Player (WMP) and makes for simpler synchronisation with DRM'ed files, but it won't work without a recent version of WMP.

Others use mass storage device class (MSC), which loses some of MTP's DRM compatibility but allows you to access the files within Windows Explorer.

You may be able to switch your player between MTP and MSC, and I suspect you may have more success in MSC mode.

But again, it would help if you could post details of the player.

Peter Mortensen
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njd
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You will sometimes see error messages such as these, and sometimes no response at all if the device access mode is set incorrectly. Look for a setting on the MP3 player called mass storage mode (MSC) (or similar). This will make the MP3 player function as a USB drive.

Peter Mortensen
  • 12,326