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  1. When I plugin the USB cable the device light is on.
  2. A window pops up and says installing expansion after two to three seconds the window gets closed.
  3. The portable drive is not shown in the disk management and in My computer.
  4. Portable drive is seagate expansion 1tb/USB 3.0
Hennes
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osman
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2 Answers2

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Unfortunately, the drop might have damaged the drive physically. Mechanical HDDs are rather sensitive like that, and it's highly unlikely that you'd be able to fix it. I'd recommend you to test it using your hard drive manufacturer's diagnostic tool and check up on the health and SMART status. If you also have access to another computer, check how the external HDD is detected there as well.

SuperSoph_WD
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IIRC Seagate expansion drives are 3.5 inch drives, and probably have a proper 3.5 inch drive in there

If the drive is out of warranty, or since its probably voided anyway, crack it open anyway.

Reseat the drive and test. If it works, close it up. If it dosen't try it connected directly over sata. If it still fails, your drive is probably dead.

Journeyman Geek
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