Questions tagged [ticket-system]
7 questions
4
votes
2 answers
Redmine - How to list all attachments in a project
I was wondering if there is any way in Redmine to get a list of all attachments with links to the respective tickets (or see only tickets that have an attachment).
I did not find any filter for this.
I did not find anything under the "Documents" or…
Wolfram
- 163
1
vote
1 answer
OTRS outbox: view sent messages
We use OTRS to communicate with customers. We had a problem with our outgoing mail, and we want to see what mails have been sent out from OTRS. Is there something like an OTRS outbox where I find a history of all outgoing mail?
User3999
- 81
1
vote
1 answer
PHP Ticketing software with time tracking
Looking for an opensource ticketing software with time tracking feature to log hours. I have looked at a couple of webapps but I am specifically looking for a software that I can download and install and tweak. I have tried OSTicket but that…
Garfield81
- 13
0
votes
0 answers
A "clip" or active webpage on desktop/sidebar with admin access/macro
Hopefully I explain this well. I commonly log into a support system that keeps track of active tickets. Instead of navigating to the support page, logging in, and posting a query for new tickets, would it be possible for a widget in the sidebar to…
andrsnn
- 497
0
votes
1 answer
OTRS. Auto Responses. How to set them to be automatically marked as read (not starred)?
Context:
on OTRS, it is a good practice to set Auto Responses to customers, in order to make them feel supported outside of the working hours of the people who will read the Tickets;
however, the Auto Responses, on the OTRS Ticket Queue interface,…
0
votes
1 answer
Ticket support infinite loop issue
Suppose our client, Bob, has the following email address: bob@isyouruncle.com. He has setup an auto responder on this address, so if you send a mail to it, it automatically replies with:
Thank you for contacting me, Bob, your uncle. I love…
rockstardev
- 611
0
votes
1 answer
OSTicket Email attachment not working correctly
I have installed OSTicket v1.9.12 two-three years back. It is working fine except image attachments. Initially attachments were saved in MySQL but as tickets started growing, the system became bit slow and I configured and enabled "Attachments on…
Silkograph
- 31