I got my prebuilt pc (after having carefully chosen the specs) around June last year and a few weeks in I started getting random black screens with audio etc still playing in the background. I talked with those who made it for me before it miraculously stopped happening (possibly due to a Ryzen Software update) aside the rare occurrence. Recently its started back up with it freezing then going black, often coupled with a restart.
My PC specs are:
- CPU: AMD Ryzen 7 3700X 8-Core Processor 3.59 GHz
- GPU: AMD Ryzen RX 5700
- 16GB of RAM.
- 1 Terabyte SSD
I have read people with similar issues but mine seems different as it's a relatively fresh build, The PC was built by:PC Specialist. I appreciate any advice you can offer, is this the same issue as a few months ago, is it hardware despite being relatively new; Thank you.
A couple notes: - PC may briefly appear or flicker. - Audio continues - PC continues to whir. - I do have a slightly finicky wire attached to one of my monitors; which when shifted can lose signal to BOTH monitors. - ...I have two monitors. - Generally happens when gaming, pc is within a healthy range when playing with GPU at around 50%
UPDATE/EDIT:
I have Enhanced Sync OFF due to known black screen related issues, My event viewer at time of crash: Event Viewer Picture
UPDATE/EDIT:
During further testing it crashed but managed to recover without a forced restart. Thanks to this I believe the issue is with driver: amdkmdap After receiving the following Warning: Display driver amdkmdap stopped responding and has successfully recovered.
That said, the requested Driver is not showing up when searched for:
