For some reason, all outgoing messages that are sent via a mailboxrule using a template, shows links inside angle brackets beside the text that is supposed to be clickable. It should look like this:
Hello this is a link.
But instead, it looks like this:
Hello this <https://google.com > is a link.
You can see the difference here:
Template being sent with mailbox rule
The mailbox rule is configured as followed: (It is translated from Dutch so the words might not match 100%)
- Apply this rule after the message is received
- And has the category "x"
- Answer the message with "Path to template location"
It seems that the entire mail is being changed as font, when sending it using the mailbox rule.
I've tried reinstalling Outlook. The user that has the issue is using Outlook 2016. The same issue persists in Outlook 2019. It seems that it is related to the users domain profile. When i created a new AD user, logged on to the same PC, using the same version of Outlook, adding the same mailboxes, using the same mailbox rule and template. The problem doesn't occur. Nor does it work when he tries it on a different PC, where I know the template is being sent correctly.
By default the mailbox rule is disabled and the rule is being executed manually. The user needs to reply to multiple people that sent an apply form. The way we answer to all these people in one go, is by using the mailbox rule. Is there another way to send mail to different recipients? This needs to be done in a way that the receiver cannot see the different recipients. Replying manually to all these apply forms takes too much time.
