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Issue:

I have user whose Outlook 2016 does not update new mails. mails are received only after restarting outlook.

What I have tried:

  • Recreating profile.
  • Opening outlook in safemode
  • Manual send/receive
  • Reset navpane
  • Turned off addin like vba, symantec, outlook social connect.
  • Work offline if off.

Wifi speed is good 5 GHZ. Clients connects from a VPN. Download speed 20 MBps. i'm now out of ideas. OWA receives mail properly.

human_rosas
  • 791
rakkshit
  • 13

1 Answers1

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What is the detailed version of outlook are you using(File > Office Account > About Outlook)? Please make sure that you have upgrade it to the latest version.

  • How do you re-create a profile? From control Panel? If not, it is recommended you create a new profile follow the steps: Control Panel > Mail > Show Profiles > Add

  • Is it an Exchange account? If so, check your account setting follow the steps:

  1. Go to File > Account settings > Account Settings > Change
  2. Open up More Settings
  3. Then go to the Advanced tab and uncheck Download shared folder under the Cached Exchange Mode Settings.

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Hope this can help you!

Faery
  • 964
  • 4
  • 6