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Here's a detailed description of the problem:

Laptop Details:

  • Model: MSI Alpha 15
  • Processor: Ryzen 7 Octa Core 5800H
  • RAM & Storage: 16 GB / 1 TB SSD
  • Operating System: Windows 11 Home
  • Graphics Card: 8 GB AMD Radeon RX6600M
  • Display: 144 Hz
  • Model Code: Alpha 15 B5EEK-029IN Gaming Laptop

Issue Description:

  1. Screen Problem.

    The screen is not displaying anything—it remains completely black when I power on the laptop.

  2. Keyboard Behavior.

    The keyboard lights are on, but maybe the keys are not functioning. Not sure though, as no output to the display.

    The only keys that seem to work are the Power button and Fn + Up Arrow (which toggles the fan on/off).

    There are no white indicator lights functioning for the Caps Lock, Num Lock, or Mute buttons.

  3. Steps I’ve Already Tried.

    I performed an EC reset, but it did not resolve the issue.

    Despite my attempts, the problem persists, and I am unsure whether this is a hardware or software-related issue.

Giacomo1968
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flash
  • 1

1 Answers1

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Do you have a monitor lying around? If your laptop screen is not working, you can connect another monitor to the laptop. If your laptop is displaying on the other monitor check if everything is working properly. If not, then go to a laptop repair shop to see whats wrong.

music2myear
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Soham
  • 1