Remote Assistance is enabled on a PC to-bo-controlled-remotely which is running Windows 7 Starter.
I also allowed permanent access for it on the firewall.
On the controlling Windows XP Professional laptop I enabled Offer Remote Assistance using gpedit.msc.
Both are on the same Workgroup and on the same subnet in my LAN.
But I still receive Permission Denied when I attempt to connect:
Any idea what I could be missing and how to troubleshoot this problem?
You can't use Remote Assistance if the "Novice's computer" runs Windows 7 Starter.
This is because you can't run gpedit.msc on Windows 7 Starter and if you notice @KCotreau's link, running gpedit.msc on the Novice's computer is a requirement.
(yes, this is despite having the Remote Assistance option in the Computer properties on Windows 7 Starter)
As @KCotreau suggested your only recourse is a third party application like UltraVNC or TeamViewer.
My personal favorite: open source TightVNC. So easy to install and use, I sometimes wonder what was in the minds of the geniuses who designed "Remote Assistance"...
Follow this document: http://support.microsoft.com/kb/310629
and check this:
http://support.microsoft.com/kb/884910
Have you set a user password? It cannot be blank.
If all else fails, TeamViewer is better and very easy to use. http://www.teamviewer.com/en/index.aspx
It can be done, and by default. I did not have to make any changes other than to allow the offers from XP.
From the Windows 7 machine, get the user to open Remote Assistance and send you an invitation for help, by email. For some reason, this seems to work for our corporate network where a direct offer of assistance from XP to Windows 7 does not.
