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Questions tagged [remote-assistance]

57 questions
6
votes
1 answer

Can't connect to the global peer-to-peer network

When I use the Remote Assistance from my Windows, I cannot follow the "Easy Connect" route. I am able to invite others by sending them the invitation file, but it would be cool if I only need to tell them the password. The "Easy Connect" function is…
Franklin Yu
  • 806
5
votes
2 answers

How do I make the Windows Remote Assistance window full screen?

When someone sends me a remote assistance request and I connect to their machine it doesn't appear that there is a way to make the window full screen. Does anyone have way to accomplish this?
Chris Magnuson
  • 297
4
votes
6 answers

How to diagnose remote assistance issue

I have a long standing issue with remote assistance between a home and work PC. My wife and I both use MSN messenger and I used to be able to control her PC at home via MSN Remote Assistance. Some time ago however this stopped working and I don't…
cantabilesoftware
  • 269
4
votes
3 answers

Remote Assistance to Windows 7 Starter Permission Denied

Remote Assistance is enabled on a PC to-bo-controlled-remotely which is running Windows 7 Starter. I also allowed permanent access for it on the firewall. On the controlling Windows XP Professional laptop I enabled Offer Remote Assistance using…
ef2011
  • 409
4
votes
6 answers

What desktop collaboration software can share a single application?

What collaboration software products supports sharing of a single application only? Ideally outputting a standard VNC Client compatible data stream. Thank you
nonot1
  • 1,669
4
votes
2 answers

How do I make the Windows Remote Assistance window full screen accross two monitors?

When a coworker sends me a remote assistance request and I connect to their machine it shows me both of their monitors at the same time in a single window. I can make this single window full screen by pressing CTRL+ALT+Break but then it full screens…
Chris Magnuson
  • 297
4
votes
4 answers

VNC single click and UAC on Windows 7

I work for an IT consulting company and we have been using UltraVNC Single Click to remote in to our users' desktops. It has been working really well and our techs have been very satisfied with this solution. However.... Our clients are finally…
gillonba
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4
votes
5 answers

Opening router for Remote Assistance

If I open up a router (using port-forwarding for port 3389) for Remote Assistance and point that traffic to one of the IP addresses on my LAN , how is it possible that I am able to use Remote Assistance over the internet successfully from one of the…
CJ7
  • 1,149
4
votes
2 answers

I can't do a Remote Assistance session to a Windows XP box from Windows 7

My Mom's computer is running Windows XP, and my desktop running Windows 7. She's having some technical issue, so I want to do a Remote Assistance session to her machine. However, no matter what I've tried, the Remote Assistance program doesn't…
superkinhluan
  • 301
3
votes
2 answers

Helping remote user with Linux by downloading scripts

So I'm an Linux fan and word is spreading. People bring their laptops to me to have a new installation. Now I want to help people easier without requiring them to bring me their laptop. I'm looking for an application that would allow me…
Tim Stoop
  • 93
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3
votes
2 answers

How to enable Remote Assistance and add an exception for it in Windows Firewall from the command line?

I need to enable Remote Assistance from the command line. The equivalent of checking this box and hitting Apply. This is for automation and I tried editing the registry entry HKLM\System\CurrentControlSet\Control\Remote Assistance\fAllowToGetHelp…
Phoenix Logan
  • 1,867
3
votes
1 answer

Windows Remote Assistance over Internet (through NAT)

I want to remote control another computer (behind a router) over the Internet with Windows Remote Assistance, like it is possible with VNC (which is too slow for my use). The problem I have right now is that I can't open a connection to the remote…
user107043
  • 31
2
votes
2 answers

remote assistance not allowing UAC prompt interaction with the box checked to allow

I need to be able to connect up to customers computers and would like to use Remote Assistance, but I am unable to click on any UAC prompts, even though the user puts a check mark to allow me to click on the UAC prompts. Here are the details: They…
rerat
  • 123
2
votes
1 answer

How can I use a 'reverse connection' with windows 7 remote assistance

Someone requested my assistance on his laptop. We both have windows 7 machines, so I'd like to use the remote assistance, msra.exe utility. Unfortunately, he is in a restricted university network which neither of us even knows the configuration of.…
yoghurt
  • 21
2
votes
2 answers

How to ask for help using Skype

I'm using Skype (latest version 2014). There's some problem with my computer so I want to ask for help. How to give full access (view screen, control inputs) to my friend on Skype?
jondinham
  • 359
1
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