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In Dynamics CRM, the "Regarding" field is not displayed in Outlook 2010, if primary field is empty. (Primary field is a field whose value is displayed in lookups.)

Say we have a lead where First Name and Last Name are empty. In IE it will display only icon, but it's still clickable.

Lookup with blank name in IE

In Outlook there's no icon, so it is not clickable.

Lookup with blank name in Outlook

Is there a way to display icons of "Regarding" entity, or make it clickable in any other than modifying data?

skfd
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1 Answers1

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It's not possible. You have to fill in the primary fields or else outlook doesnt treat this as a hyperlink if the field is empty, hence making it unclickable.

Yacine Zine
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