Outlook needs password but dialog box disappears

Question

I have the same problem outlined in this forum thread - my Outlook shows the "Need Password" in the status bar:

But if I click it nothing happens, no dialog appears. There is also this button "Type Exchange Password & Connect":

If I click it a dialog briefly appears but then disappears. If I restart Outlook (close then open it) this fixes the problem for a time but then it appears again.

How do I manage to enter my account password so it stops asking me for it?

Answer 1

A collection of various known Outlook fixes for login problems :

• Run Credential Manager, and if your account is listed ensure that it's correct.
  • If not correct, fix it.
  • If correct, try deleting it, reboot and log into Outlook.
• Logging-in into Web Outlook might sometimes show an existing problem such as the need to change the password.
• Start Outlook in safe mode by running Outlook.exe /safe and enter the ids if asked.
• Unlink the Microsoft Account from Outlook
• Disable Modern Authentication by regedit to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, create a DWORD item named EnableADAL and set it to zero.
• Under the same registry key, create a DWORD item named DisableADALatopWAMOverride and set it to 1. See Microsoft article.

Undo fixes which didn't help. You might also create a system restore point before starting.

Answer 2

I had the same problem, and given that I have a corporate PC, I cannot do anything requiring admin privileges.

What worked for me: set in the Registry a DWORD value under HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, named DisableADALatopWAMOverride and set it to 1.

A number of sources that deal with the issue follow. There are a few solutions proposed throughout, with a range of "upvotes".

1. https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10-mso_o365b/outlook-password-window-disappears/62cf2b1a-ae26-45fc-95b1-c3c6cce0a188 (the accepted answer, with "28 people were helped by this reply", is the one I posted).
2. https://support.microsoft.com/en-us/help/4025962/can-t-sign-in-after-update-to-office-2016-build-16-0-7967-on-windows-1 (quoted in the first link).
3. https://office365.uservoice.com/forums/264636-general/suggestions/32694751-outlook-is-not-syncing-and-giving-a-need-password (quoted in the first link)
4. https://www.reddit.com/r/windows/comments/7g4tmo/help_outlook_2016_need_password_prompt_wont_allow/
5. https://community.spiceworks.com/topic/2109624-outlook-2016-needs-password-but-dialog-box-disappears

Answer 3

What worked for me on Windows 10 for my work account, no registry needed:

In Windows, go to Settings -> Accounts -> Access work or school, see if your account is listed there, other than the AD account. If so, remove it. Next time you open Outlook it should actually show the login dialog and try to connect.

Answer 4

Disable Modern Authentication by regedit to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, create a DWORD value named EnableADAL and set it to zero. Under the same registry key, create a DWORD value named DisableADALatopWAMOverride and set it to 1. See Microsoft article.

this is wrked for me thanks

Answer 5

You might need to try to run an office repair as this issue is caused when the password across the Office 365 suite is not sync'd. Goto Control Panel, Program and Features, right click on Office, click on change and then Quick repair

Alternatively you may try creating a new profile for Outlook as well. This can be achieved by typing mail 32 in the search box of the start menu. Click on New and then create a new profile.

Answer 6

I found removing the MS account would work for this sometimes but I also found another aspect that helps. Manually removing the product key registered on the PC has fixed this for me after signing out from the O365 account.

use the cscript.exe and ospp.vbs to remove the programmed key and log backin when relaunching.

1. Make sure to sign out from the Office account and that all O365 apps are closed
2. open an admin/elevated cmd prompt

3. This varies based on version and 32 or 64 bit version of Office installed. The standard entries for o365/2016 are listed below.

   a) enter into the admin cmd prompt and enter the following command - it will provide license info for what's registered in o365 and the last 5 digits/characters so you can use them in the next step cscript.exe "%programfiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus

b) now take 5 digits of the key provided for whichever subscriptions are registered and use this command with all of them or you can do it one at a time until it works with xxxxx representing the key being removed- cscript.exe "%programfiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:xxxxx (fixed spelling mistake in this)

4) Open Outlook and you should be prompted to login.

Answer 7

After going through all of the suggestions on many of these forum sites, I was able to remedy the problem using a built-in Windows function:

1. Go to the Windows Control Panel and click "Programs and Features".
2. Right-Click on "Office 365" (in my case) and select "Change" in the drop-down list.
3. Click the bullet for "Quick Repair".

After the quick repair was complete, I reopened Outlook and all was good.

Answer 8

for those that have tried all the above and still had the issue. I found completely uninstalling, removing credentials etc the whole lot from the PC. Then removing the users 365 license from the 365 admin portal for an hour before re-applying and reinstalling, did the trick for me.

Answer 9

Workaround that worked for me:

1. Press on help --> Contact Support

2. Write anything in the popup window and then press Get Help.

3. SignIn button will appear, Press on it and then choose to logout.
4. Sign in again in the helping popup window.
5. Close Outlook and reopen it --> Now it's should work.

Answer 10

In my case, this happened due to a company-driven automatic update to Outlook that I originally wasn't aware of. The fix was to simply restart the computer!

Figured I would post another possible solution in case this helps anyone else.

Answer 11

In my case I resolved by signing out of Office applications by opening MS Word and using the "Sign Out" link inside it. After this re-tried on OutLook.

Found this solution here: https://windowsreport.com/outlook-password-box-disappears/.